RETURN AND EXCHANGE POLICY

In-Store Refund and Exchange Policy

At Swiss Sports Haus, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your item, we are here to help.

Refunds:

1. Eligibility: Items must be returned within 14 days of the purchase date for a full refund, and within 30 days for a in-store credit or exchange.
2. Condition: Products must be unused, in their original condition, and with all original packaging and tags attached.
3. Proof of Purchase: The original receipt or proof of purchase is required for all returns.
4. Process: Refunds will be processed using the original method of payment. Please allow up to 7 business days for the refund to appear on your account.

Exchanges:

1. Eligibility: Items can be exchanged within 30 days of the purchase date.
2. Condition: Products must be unused, in their original condition, and with all original packaging and tags attached.
3. Proof of Purchase: A receipt or proof of purchase is required for all exchanges.
4. Process: Exchanges can be made for items of equal or lesser value. If exchanging for an item of greater value, the price difference must be paid at the time of the exchange.

Online Purchase Refund and Exchange Policy

Refunds:

1. ALL RETURNED ORDERS ARE SUBJECT TO A 20$ RESTOCKING FEE
2. Eligibility: Customer must request a refund within 14 days of the delivery date.
3. Condition: Products must be unused, in their original condition, and with all original packaging and tags attached.
4. Proof of Purchase: A receipt or order confirmation is required for all returns.
5. Process: Refunds will be processed using the original method of payment. Please allow up to 7 business days for the refund to appear on your account after we receive the returned item.

Exchanges:

1. Eligibility: Items can be exchanged within 30 days of the delivery date.
2. Condition: Products must be unused, in their original condition, and with all original packaging and tags attached.
3. Proof of Purchase: A receipt or order confirmation is required for all exchanges.
4. Process: Exchanges can be made for items of equal or lesser value. If exchanging for an item of greater value, the price difference must be paid.

How to Return or Exchange an Item:

1. Contact Us: Email our customer service team at [customer service email] with your order number and details of the item you wish to return or exchange.
2. Prepare the Package: Include the item(s) in their original condition, packaging, and the receipt or order confirmation.
3. Ship the Package: Mail the package to:

• We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
• Processing: Once we receive and inspect your return, we will process your refund or exchange. For exchanges, the new item will be shipped to you within 7 business days.

Non-Refundable Items:

• Ski Boots 
• Skis
• Helmets
• Base layers
• Intimate items and swimwear
• Items on sale, on clearance, or marker final sale

*** We reserve the right to refuse a refund or exchange if the above conditions are not met. ***

If you have any questions or need further assistance, please do not hesitate to contact our customer service team. Thank you for shopping with Swiss Sports Haus